Ticket System

The Ticket system offers commands and features to establish and oversee support tickets on your server. Its purpose is to simplify the creation of a dedicated support system for server owners, allowing them to effectively handle and address inquiries from their members. By utilizing this category, you can implement a comprehensive ticketing solution that enhances the efficiency of your support system. With a variety of commands and configuration options available, you can optimize your ticket management process. Let's delve into each command and configuration in greater detail to gain a comprehensive understanding.

Commands

The Tickets category offers a range of commands, including:

Set up Ticket panel

The Ticket Setup command is used to create a ticket panel for generating support tickets in your server. This command provides a user-friendly interface to set up and customize the ticket panel according to your preferences. Let's explore how to use this command effectively:

Command Usage:

/ticket setup [channel]

The channel argument is optional. If you choose not to specify a channel, the ticket panel creation process will be initiated in the same channel where the command is used.

Embed creation

After entering the command, an embed creation interface will be displayed. In this interface, you can customize the appearance of the ticket panel by setting the desired colors, titles, and descriptions for the buttons.

Refer to the detailed embed creation guide here.

Once you have created the embed, click on the Save & Set Category button. This action will save the embed configuration and prompt the creation of category buttons for managing the ticket panel. These buttons include options such as adding green, gray, blue, or red buttons, finishing the setup, or removing a category.

Category buttons

The category buttons in the ticket panel allow users to select the appropriate category when creating a new ticket. Each category represents a specific type of support or inquiry, enabling users to categorize their tickets effectively.

After saving the embed configuration in the Ticket Setup command, you will be prompted to add category buttons. These buttons represent different ticket categories. To add a category button, click on one of the available options, such as Add Green Button, Add Gray Button, Add Blue Button or Add Red Button Select the option that best matches the category you want to create.

A new category button will be added to the ticket panel. By clicking on this button, users will be able to create a ticket under the corresponding category.

Configuring Category Details

Once you have clicked on a category button, you can customize its details, including the category name, emoji, and the role that should be notified when a new ticket is created under that category.

• Name: Enter the desired category name using clear and descriptive terminology that accurately represents the type of ticket it represents.

• Emoji: Select an emoji that best represents the category. This emoji will appear alongside the category name on the ticket panel button.

• Role: Specify the role that should be notified when a new ticket is created under that category. This role will receive notifications to ensure the appropriate staff members are alerted to new tickets in the specific category.

Repeat these steps for each category button you have added to the ticket panel, configuring the details according to your server's specific needs.

During the setup process, you have a few additional options:

• Typing "cancel" will cancel the category adding process.

• Typing "skip" will skip the emoji step.

• Typing "none" will indicate that no role should be notified for that particular category.

• Typing "default" will use the role specified under the /ticket config command to be notified for that category.

Removing Category Buttons

If you need to remove a category button from the ticket panel, follow these steps:

• Click on the "Remove Category" button in the ticket setup interface.

• A selection menu will appear, displaying all the existing category buttons.

• Choose the category button you wish to remove from the panel.

• Confirm your selection, and the chosen category button will be removed from the ticket panel.

Alternatively, if you click "Finish," the ticket panel setup process will be completed.

By following these steps, you can easily set up and configure a ticket panel that suits your server's needs, providing an organized and efficient support ticket system.

Ticket Configuration

The Ticket Config command allows you to configure various settings and parameters for the ticket system. With this command, you can customize the ticket role, parent category, claimed tickets parent category, log channel, initial message, and claimed message. Let's explore each configuration option in detail:

Command Usage:

/ticket config

Configuration Options

Advanced Configuration Options

In addition to the basic configurations, the Ticket Config command also offers advanced options. To access advanced configuration options, please click on the selection menu and choose Advanced Configuration This will allow you to access a range of advanced settings and configurations.

Adding a member

The /ticket add command allows staff members to add other members to an existing ticket. If you require additional input or collaboration from a specific member, simply mention them using this command. They will be included in the ongoing ticket conversation, ensuring effective communication.

Command Usage:

/ticket add [target] [channel]

Removing a member

The /ticket remove command enables staff members to remove other members from a ticket. If a member's involvement is no longer necessary or relevant to the ticket discussion, you can use this command to remove them. Mention the member you want to remove, and they will be excluded from the ticket channel.

Command Usage:

/ticket remove [target] [channel]

Closing Ticket Channels

The Ticket Close command is used to officially close a ticket in the ticket system. This command allows staff members to mark a ticket as resolved and finalize the support process. Let's explore how to use the Ticket Close command effectively:

Command Usage:

/ticket close [channel] [reason]

• The channel argument is optional and represents the specific ticket channel you want to close. If not provided, the command will be executed for the current channel.

• The reason argument is also optional and allows you to provide a reason for closing the ticket. This reason can help provide context and closure to the ticket creator.

Ticket Transcripts

Ticket transcripts within R.O.T.I. provide a complete record of conversations that occurred within a support ticket channel. This is valuable for review, accountability, or referencing past interactions.

Generating Transcripts

There are two main ways to trigger the creation of a ticket transcript:

• Ticket Close Command: When you run the /ticket close command to close a ticket, a transcript will automatically be generated.
• Close with Transcript Button: By clicking the Delete & Transcript button, a transcript will be automatically generated, and the ticket will be closed.

Accessing Transcripts

• Direct Message: When a transcript is generated, R.O.T.I. will send a direct message to the user who created the ticket. This message will contain the complete transcript as a downloadable file.

• Logging Channel: You have the option to configure a designated channel on your server using the /ticket config command, where ticket transcripts are automatically logged for archival or review purposes.

Renaming Ticket Channels

The Ticket Rename command allows you to change the name of a ticket channel. This command provides the flexibility to update the channel name to better reflect the ticket's purpose or current status. Let's explore how to use the Ticket Rename command effectively:

Command Usage:

/ticket rename [name] [channel]

The name argument represents the desired new name for the ticket channel. To rename a ticket channel, follow these steps:

• Identify the ticket channel you want to rename within your server.

• Use the /ticket rename command and specify the desired new name as the "name" argument.

• Execute the command, and the ticket channel's name will be updated with the provided new name.

Best Practices for Renaming

When renaming ticket channels, consider the following best practices:

• Choose a name that clearly reflects the purpose or topic of the ticket.
• Use descriptive and concise wording to ensure easy identification.
• Avoid using special characters or symbols that may cause confusion.
• Update the name to reflect any significant changes in the ticket's status or focus.

Ticket Statistics

The Ticket Stats command provides valuable statistics and insights into the ticket system. By using this command, you can gain an understanding of the ticket activity and performance within your server. Let's explore the different statistics provided by the Ticket Stats command:

Command Usage:

/ticket stats

The Ticket Stats command provides the following information:

Ticket Leaderboard

The Ticket Leaderboard command allows you to view the number of tickets closed by each staff member in the ticket system. This feature provides a way to track and recognize the contributions of your staff members in resolving support tickets.

Command Usage:

/ticket leaderboard

Viewing the Leaderboard

By executing the /ticket leaderboard command, you can access the leaderboard that displays the number of tickets closed by each staff member. This information helps you identify the most active and effective contributors in your support team.

The leaderboard presents the staff members' names and the corresponding count of tickets they have closed. The staff member with the highest ticket closure count will be ranked at the top of the leaderboard.

Utilizing the Leaderboard

The Ticket Leaderboard provides valuable insights into the performance and productivity of your staff members. By regularly checking the leaderboard, you can:

• Recognize and appreciate the efforts of top-performing staff members.
• Identify staff members who may require additional support or training.
• Evaluate the overall performance and effectiveness of your support team.

Conclusion

In conclusion, the ticket system in R.O.T.I provides a comprehensive solution for managing support requests in your Discord server. With commands for adding, removing, and renaming tickets, setting up ticket panels, configuring ticket settings, and generating statistics, you can efficiently handle support inquiries. The system allows for customization and offers features such as leaderboards and ticket closure with transcripts. Enhance your server's support experience with R.O.T.I's versatile ticket system.